As a Teambuilding Expert, I often come across situations of conflict within Teams. In most cases, I notice that the difference in opinion comes as a result of the difference in perception. For example, Boss delegates report writing task to Secretary. The Secretary, being a very detailed person, prepares the report with intricate details and examples. As a Secretary, he is very proud of the work he has done for the Boss and is looking forward to submit his report.
But alas! When the Boss looks at the report, he mentions that this report did not have to be so detailed and a ‘good’ report is one that summarises the key issues effectively. At the end of the day, we have a disappointed Secretary and an unhappy Boss.
Now, if the entire team were to go through a Personality Profiling Test such as the MBTI (Myer Briggs Type Indicator), both the Boss and Secretary will understand why they perceive the world around them differently. But does it end there? No.
Simply being aware of each other’s preferences does not mark the beginning of a beautiful working relationship. Introducing the 3-A format methodology.
1. Awareness – Understanding key preferences of your working colleague as well your own. Knowing that your Boss prefers quick summaries of the Big Picture as compared to the nitty gritty details, will give you a better understanding of how to prepare reports for your Boss. Likewise, as a Boss, knowing that your Secretary prefers giving you the nitty gritty details with great enthusiasm, empowers you to give specific instructions. I.e. – “Do a report on abc topic, I only want a quick summary, not the nitty gritty”
2. Accept – In most cases, this is where the missing link lies. The tendency to mention, “It’s my way or the highway” remains. However, we see with time that a productive working relationship has the element of acceptance of each other’s preferences. You will see this nature even amongst very close friends and family.
3. Adapt – After you have come to accept your working colleagues’ personality preferences, you automatically tend to adapt to his style of work because it proves to productive for both parties. At this stage, a certain strong chemistry is borne out of the professional relationship that becomes fairly obvious
The 3A-Model is one you can use to identify the stage you are at, especially if you were in conflict recently. Firstly, be aware. Then, accept the person for the way she is and finally, adapt to their working preferences while they adapt to yours.
I hope this article has been helpful to build better and stronger relationships in both your working and personal life.